PLAYSTUDIOS · 16 hours ago
IT Support Specialist
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expPLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms. The IT Support Specialist is responsible for providing day-to-day technical support to employees, ensuring the efficient operation of IT systems and hardware.
AppsCasual GamesLoyalty ProgramsMobile Apps
Responsibilities
Act as the first point of contact for employees seeking technical assistance via phone, email, and in-person
Diagnose and resolve hardware, software, and basic network connectivity issues
Install, configure, and maintain personal computers, printers, and related peripherals
Assist with setting up and managing user accounts, email configurations, and access permissions
Provide basic troubleshooting for network-related issues (Wi-Fi, VPN, LAN, etc.)
Support IT asset management, including inventory tracking, procurement assistance, and equipment setup
Provide training and support to employees on common software applications and IT best practices
Document support requests, solutions, and maintain an internal IT knowledge base
Ensure compliance with IT security policies and assist in implementing security protocols
Escalate complex technical issues to senior IT staff when necessary
Perform routine system maintenance, software updates, and patch management
Collaborate with external vendors and service providers for troubleshooting hardware or software issues beyond internal capabilities
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-3 years of experience in an IT support or helpdesk role
Proficiency with Windows and macOS operating systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, etc.)
Experience with enterprise applications such as Microsoft Office 365 and collaboration tools
Strong problem-solving skills with a customer-service-oriented approach
Ability to prioritize and manage multiple support requests efficiently
Excellent verbal and written communication skills to effectively support end-users
A proactive mindset with the ability to work independently and as part of a team
Benefits
100% health benefit premiums for you and your dependents
401K match and Restricted Stock Units
Flexible vacation policy
Employee-driven entertainment, happy hours, and team-building events
Snacks and drinks are available in the kitchen
Casual work environment
Company
PLAYSTUDIOS
PLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms.
201-500 employees
H1B Sponsorship
PLAYSTUDIOS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (5)
2022 (5)
2021 (7)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$361.2MKey Investors
Icon Ventures
2021-06-25Post Ipo Debt· $75M
2021-06-22Post Ipo Equity· $250M
2021-06-22IPO
Leadership Team
Andrew Pascal
Founder, Chairman & CEO
Mickey Sonnino
CMO
Recent News
dcm.com
2026-01-07
Business Wire
2025-11-04
2025-11-04
Company data provided by crunchbase