American National · 23 hours ago
Service Desk / Client Support - IT Service Desk Associate
Springfield, MO
Full-time
Onsite
Entry Level
1+ years expAmerican National is an established, stable, and successful multi-line insurance corporation. They are seeking an IT Service Desk Associate to provide first contact technical support for agents, employees, and customers through triage, troubleshooting, diagnosis, and repair of hardware, software, and websites.
Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance
Responsibilities
Acts as the initial point of contact for customers seeking CTS hardware and software assistance
Provides basic troubleshooting, education and support of CTS supported hardware, software, applications and infrastructure
Triages, diagnoses and resolves customer issues within the defined SLA
Provides detailed and accurate documentation via the Service Management system
Qualification
Required
Associate degree
One to two years of experience
Supervisory/management experience not applicable
Associate degree in an IT related program or one to two years of comparable work experience in an information technology or customer position
Demonstrated experience in customer service and support
Proven basic knowledge of Windows and MAC computers and related peripherals
Proven written and verbal communication skills
Team oriented and customer focused individual with strong collaboration skills
Requires prudent time management skills and a robust ability to multi-task
Must be able to plan for and organize their workload for the most efficient handling of requests and incidents
Preferred
ITIL Certification a bonus, but not required
Benefits
Medical, dental, vision, and basic life insurance
401k plan
Annually a bank of paid time off
Paid holidays
Company
American National
American National is an insurance company that provides life insurance, health insurance, and auto insurance services.
1001-5000 employees
H1B Sponsorship
American National has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (12)
2022 (7)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-09Acquired
Leadership Team
M
Matthew Ostiguy
Senior Vice President, P&C Chief Operating Officer, American National Insurance Company
Recent News
2025-12-01
2025-12-01
American National Insurance, LLC
2025-10-31
Company data provided by crunchbase