Thimble · 3 days ago
(East Region) Licensed Customer Success Representative
United States
Full-time
Remote
New Grad, Entry LevelThimble is a leading insurtech platform focused on providing insurance solutions for small businesses. They are seeking a motivated Licensed Customer Success Representative to deliver outstanding service by addressing customer inquiries, handling complaints, and assisting with insurance-related questions.
Financial ServicesFinTechInsuranceInsurTech
Responsibilities
Assist new and existing customers through all of their inquiries and help them find a resolution to any questions or issues they may have
Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers
Work with internal teams by providing customer success feedback and user experience data
Aid existing customers with policy modifications and examine coverage options
Meet defined Service Level Agreements for assisting new and existing customers with service requests
Provide excellent customer support and assistance via email, chat, and phone
Dedicated to helping the customer succeed at all costs; you are the front line between the customer and Thimble - we want to leave a positive impression and develop a relationship that keeps the customer happy
Assist with side projects as needed for the insurance and product teams
Qualification
Required
An active Property & Casualty Insurance license is required
Experience in a fast-paced, high-volume support environment
Flexible and willing to work with all teams in the company to meet our values
Excellent written and oral communication skills
Highly organized with ruthless attention to detail
Ability to adapt to changes and learn quickly
Preferred
Small commercial business insurance experience highly preferred
Bachelor's degree preferred
Benefits
Fully remote company
Thimble Fridays! (out of office at 12:00pm local time)
Comprehensive health, vision, and dental coverage
401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time
Parental Leave: 100% paid 12 weeks + 2 weeks gradual return
Computer choice of Mac or PC
Work from home setup reimbursement
Monthly co-working space and/or child care reimbursement
Monthly ClassPass credit
Quarterly wellness reimbursement
Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate
Virtual events, happy hours, trivia, and fun!
Company
Thimble
Thimble is an insurance company that covers commercial property, cyber, and general liability insurance services.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.9MKey Investors
IAC
2023-04-11Acquired
2019-10-15Series A· $22M
2017-10-11Seed· $4.2M
Leadership Team
Eugene Hertz
Co-founder, Chief Technology Officer
Mitch Kushinsky
Product Consultant
Recent News
PR Newswire
2025-04-30
Company data provided by crunchbase