Lincoln Electric · 9 hours ago
Technical Service Representative
Euclid, OH
Full-time
Onsite
Mid Level
$64K/yr - $80K/yr
3+ years expLincoln Electric is a company that provides comprehensive technical support to multiple groups of users including vendors, customers, and internal departments. The Technical Service Representative is responsible for diagnosing and repairing operational problems, assisting customers with warranty issues, and providing a satisfactory customer experience.
Electrical DistributionManufacturingRobotics
Responsibilities
Primarily responsible for handling customer contacts such as e-mails, Live Agent Chat & telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product
Aid in the troubleshooting of machine problems over the phone and on location
Provide customer with information pertaining to our entire product offering
Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems
Provide a low-effort customer experience by providing a quick, complete and satisfactory solution
Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
May conduct repair training classes for service facilities, distributors and customers
Other functions as assigned by the Customer Service Department management
Work schedule may include variable work hours
Occasional domestic and international travel may be required
Qualification
Required
At least two years of experience in electronics or electrical repair is required
Thorough knowledge of, or the ability to learn about, entire product line
Demonstrated ability to learn new technology used in the design of new welding machines
Ability to determine and resolve welding machine performance problems by reading and trouble-shooting electrical wiring schematics & theory of operation
Exceptional organizational skills
Excellent written and oral communication skills
Must be able to make quick decisions and work well with internal and external customers
An excellent attendance record
Preferred
Bachelor's Degree preferred or 3-5 years minimum equivalent work experience
Knowledge of a second language, particularly Spanish, preferred
Benefits
Bonus Plan: AIP
Target Bonus: 10.0
Company
Lincoln Electric
Lincoln Electric is a manufacturer of welding products, arc welding equipment, and welding consumables.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.55B2024-06-24Post Ipo Debt· $1.55B
1995-06-23IPO
Leadership Team
Steven Hedlund
Chief Operating Officer
Geoffrey Allman
Senior Vice President, Acquisition Integration
Recent News
2025-10-31
Company data provided by crunchbase