Walmart Canada · 15 hours ago
Analyst, Alarm Central
(USA) Main Home Office Building AR BENTONVILLE Home Office
Full-time
Onsite
Entry Level
$23/hr - $45/hr
2+ years expWalmart Inc. is a leading retail corporation, and they are seeking an Analyst for their Alarm Central team. This role involves programming and maintaining alarm systems, providing technician support, and ensuring compliance with industry standards.
DeliveryRetailShopping
Responsibilities
Program, configure, and maintain Bosch intrusion and fire alarm panels, including communication paths, reporting formats, areas, points, and user structures
Provide real-time, phone-based support to technicians during installation and service calls
Maintain programming templates, documentation standards, and best‑practice guidelines
Assist with integration of Fire‑Lite and Edwards fire systems into the monitoring environment
Validate point mapping, device reporting, and signal routing for accuracy
Troubleshoot mismatched signals, missing device reports, and communication failures
Add and maintain customer accounts, zones, event codes, routing rules, and reporting logic
Maintain dispatch agencies, contact lists, and escalation paths
Map incoming alarm signals to correct workflows and automation rules
Validate reporting formats including SIA, and Contact ID
Create and maintain account records within the alarm receiver network database
Conduct periodic audits and implement lifecycle updates to ensure ongoing data accuracy
Resolve database issues that impact reporting or routing functionality
Diagnose issues involving IP, cellular, dual‑path, Contact ID, and SIA communication
Guide technicians through communication tests and diagnostics over the phone
Confirm end‑to‑end reporting functionality during installations or service tickets
Assist field technicians with programming steps, communication corrections, and diagnostic workflows
Document procedures and solutions for cross‑team learning and efficiency
Follow internal standards and industry requirements for configuration and programming
Support UL/NFPA compliance, monitoring system audits, and accuracy checks
Maintain thorough documentation of updates and changes
Qualification
Required
2+ years programming Bosch alarm panels or related systems
Must be proficient in typing/basic computer skills
Excellent phone‑based communication and technician support skills
Full‑time, in‑office availability
Associate's degree in Management, Business, Computer Science, or related field OR 2 years' experience in emergency management or related area
Preferred
Familiarity with SIA, Contact ID reporting formats
Basic networking knowledge (IP addressing, ports, routing)
ESA, NICET, or Bosch system certifications
Experience maintaining receiver network account databases
Working knowledge of Fire‑Lite and Edwards system reporting and integration
Experience configuring and utilizing alarm monitoring platforms
Ability to configure dispatch agencies and contact lists
Strong troubleshooting background with alarm communication paths
Benefits
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Short-term and long-term disability
Company-paid life insurance
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
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