Touchpoint Group · 5 hours ago
HUMAN RESOURCE MANAGER (AUSTIN, TEXAS)
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTouchPoint is a healthcare service provider dedicated to serving patients and families at Ascension Health hospitals. They are seeking an experienced and strategic Human Resources Manager to support operational leadership and frontline associates across 13 hospitals in the Austin/Waco, Texas market, focusing on employee engagement, staffing efficiency, training, compliance, and HR operational excellence.
AnalyticsInformation TechnologyMarketingMarketing AutomationNatural Language ProcessingSaaSSoftwareText Analytics
Responsibilities
Provide HR leadership and operational support across 13 Texas‑based hospitals, traveling between sites as needed to meet business demands
Serve as primary HR contact for associate relations matters; conduct investigations, coach leaders, and guide resolution steps
Promote a positive workplace culture aligned with TouchPoint values
Lead engagement initiatives, communication strategies, recognition programs, and retention efforts
Partner with hiring managers across all hospitals to forecast staffing needs and support recruitment strategies
Ensure efficient onboarding, new-hire orientation, and compliance with hiring requirements
Monitor turnover, staffing trends, and workforce analytics across the Texas market
Train leaders on HR processes, policy interpretation, performance management, progressive discipline, and documentation
Conduct frontline orientation in the Texas market on a bi-monthly basis
Ensure compliance with federal, state, and local employment laws as well as individual hospital policies
Maintain accurate HRIS data, personnel files, and reporting
Collaborate with operational leaders to align HR strategies with facility and regional goals
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
3–5+ years of HR generalist or HR manager experience; multi‑site or healthcare experience strongly preferred
Strong knowledge of employment law, employee relations, and workforce compliance
Excellent communication, coaching, and conflict-resolution skills
Ability to work independently in a fast-paced, service-driven environment
Preferred
Being bi-lingual is a perk in this market
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Company
Touchpoint Group
Touchpoint is a SaaS company specialising in customer experience platforms; Marketing Automation, VoC, and AI Customer Insight analytics
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.11MKey Investors
Callaghan Innovation
2015-06-04Grant· $0.11M
Company data provided by crunchbase