Cherokee Nation Businesses · 14 hours ago
Cage Player Services Supervisor
Ramona, OK, United States
Full-time
Onsite
Entry, Mid Level
1+ years expCherokee Nation Businesses is a leading tribal business in Oklahoma, operating a diverse portfolio of gaming and hospitality brands. The Cage Player Services Supervisor will lead a team to ensure a superior guest experience while maintaining the integrity of financial transactions, supervising staff, and implementing operational efficiencies.
Business DevelopmentHealth CareHospitalityInformation ServicesService Industry
Responsibilities
Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions
Complete job appraisals, corrective actions, and track attendance for the department
Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations
Identify, develop, and implement process efficiencies to improve operations
Creatively resolve guest and employee disputes, escalating issues as needed
Implement and oversee the casino's rewards program
Compile and analyze daily, weekly, and monthly reports and paperwork
Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits
Verify funds at the beginning and end of each shift
Ensure currency transaction information is provided to applicable departments for reporting
Write checks for winnings over set thresholds and distribute required paperwork
Coordinate and audit operational and promotional inventory
Maintain the integrity and confidentiality of all casinos and guest information
Qualification
Required
High School Diploma or General Education Degree (GED)
1-3 years of cash handling and/or customer service experience
Ability to lead, mentor, and advise a team effectively
Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products
Well-developed money handling skills with a proven ability to maintain accuracy
Advanced analytical and organizational skills
Must have and maintain a valid driver's license
Ability to obtain and maintain licensing by the appropriate gaming authority
Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs
Availability to work varied shifts, including weekends and holidays
Preferred
Supervisory experience
Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31
Benefits
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Company
Cherokee Nation Businesses
Cherokee Nation Businesses provides hospitality, federal, cultural, and economic development solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chuck Garrett
Chief Executive Officer
Brandon Scott
Chief Communications Officer (CCO)
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