Insight Global · 1 day ago
Telecommunications Manager
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
$120K/yr - $140K/yr
2+ years expInsight Global is seeking a Telecommunications Manager to provide operational support for Webex Calling and Contact Center. The role involves configuring and maintaining call flows, troubleshooting, and ensuring platform health while supporting documentation and feature rollouts.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Effectively communicate in English; both oral and written, with customers, location employees and vendors to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Qualification
Required
Bachelor's degree in information technology or related field (or equivalent experience)
Two years of experience supporting Cisco Webex in a hosted/cloud environment
Advanced understanding of call center operations and Webex Control Hub
Strong knowledge of VoIP protocols and network fundamentals
Expert troubleshooting and communication skills
Experience integrating Webex and Salesforce platforms
Knowledge of API based automation and workflow orchestration tools
Familiarity with SSO, Active Directory, and identity management in cloud environment
Preferred
Cisco certifications (e.g., Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required
Exposure to AI powered call analytics, chatbots, or virtual agents is a plus
Knowledge of Nice InContact
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
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