Heimdal® · 21 hours ago
B2B Technical Support Engineer (working in shifts)
United States
Full-time
Remote
Entry Level
1+ years expHeimdal® is a fast-growing cybersecurity company dedicated to combating cybercrime. The B2B Technical Support Engineer will address product or service issues, prepare reports, and manage customer accounts to ensure client satisfaction and operational integrity.
Cyber SecurityInformation TechnologyPrivacy
Responsibilities
Solve product or service problems by: clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information. Create and deliver feedback reports to the appropriate departments: Q&A, Development, Marketing
Attract potential customers by effectively answering product and service questions via email/tickets, phone, remote assistance sessions or/and external forums/communities
Manage customer accounts, alerting Heimdal Corporate customers of potential problems in their PC environment, providing the customer with solution proposals
Qualification
Required
You have at least 1 Year Experience in providing Technical Support
You have advanced English writing & speaking skills
You have good technical skills and knowledge of Windows OS
You have knowledge of Windows Server / Windows Desktop Family administration (AD, DHCP, DNS, Remote Services)
Good knowledge of networking concepts
You have excellent communication skills and a positive attitude
Benefits
Regina Maria health plan
Monthly budget in the Benefit platform (800 RON/month)
Additional company-paid days off ("Personal Day" and "Anniversary Days")
Reimbursement for glasses expenses according to company policy
Referral bonus
Bookster and LinkedIn Learning subscriptions
Personal and professional development (trainings and certifications)
Challenging and interesting projects
A fast-growing company outlook = huge personal growth potential
A competitive, dynamic & awesome team
A fun, flexible and relaxed work environment
Company
Heimdal®
Heimdal is an industry-leading unified and AI-powered cybersecurity solutions provider established in Copenhagen in 2014.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-03-05Acquired
Leadership Team
Catalin Drăghici
Chief Marketing Officer
Morten Kjaersgaard
Chairman & Founder
Recent News
2026-01-16
EIN Presswire
2025-09-24
Fusion Cyber Group
2025-09-24
Company data provided by crunchbase