R.I.A. Federal Credit Union · 10 hours ago
Contact Center Representative
Administration - BETTENDORF, IA 52722
Full-time
Onsite
New Grad, Entry LevelR.I.A. Federal Credit Union is focused on improving the financial well-being of its members through the role of Contact Center Representative. This position involves building relationships, maintaining integrity, and taking action to assist members with their financial needs.
BankingFinancial ServicesNon Profit
Responsibilities
Learn and Educate: The Service Team must maintain high levels of product/service knowledge so in turn they can educate members and prospective members on R.I.A.s products and services. Our Service Team is expected to maintain a high level of knowledge and attend continuing education as required
Interact: The Service Team interacts with members and prospective members specific to deposit and loan accounts. Since these interactions can be over the phone/chat/text; creating a pleasant experience for R.I.A. members is vital. Our Service Team must also maintain on-going communication with supervisor and fellow employees in a professional and courteous way. Attend meetings as required
Perform: The Service Team will perform banking transactions including but not limited to loan payments, transfers, changes to accounts, complete and return deposit verification and credit inquiries and various other financial transactions. Assist in routine member service functions such as blue book prices, stop payments, statements, copies, etc. Our Service Team also assists in filing confidential documents, statement problems, discrepancies, and member complaints
Uncover and Refer: As a not-for-profit financial institution, we have a responsibility to uncover opportunities to improve the financial well-being of those with whom we interact. The most important characteristic of a successful Service Team member is the ability to find these opportunities and convert them into success for our members. Should opportunities arise to help a member with an additional product or service, the Service Team member should refer this to the respective teams to act
Compliance: A strong understanding and adherence to Philosophies/Laws/ Policies/Procedures is a requirement for success as a Service Team member at R.I.A. Federal Credit Union. Maintain and enforce maximum security over valuables on hand and premises according to security rules/philosophies/policies/laws/procedures. Follow safety and security rules/philosophies/policies /laws/procedures. Ensuring that all information and transactions regarding members, co-workers and other credit union business are kept confidential. Protect and respect credit union equipment, property and supplies. Maintain the security of your work area and keep it organized and neat in appearance
Qualification
Required
High School graduate or GED, required
Experience in customer service, banking, and electronics, preferred
Preferred
Two years secondary education in related field or equivalent work experience, preferred
Company
R.I.A. Federal Credit Union
R.I.A. Federal Credit Union offers banking and financial solutions.
Founded in 1935
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Watts
President and CEO
Brad Randolph
Chief Technology Officer
Recent News
Company data provided by crunchbase