MSC Software · 13 hours ago
Onsite Service Specialist I
Elkhart, IN
Full-time
Onsite
Entry Level
$40K/yr - $58K/yr
2+ years expMSC Industrial Supply Co. is a leading North American distributor of metalworking and MRO products and services. The On-Site Service Specialist I is responsible for delivering exceptional customer service and managing inventory at dedicated customer locations, supporting procurement and order placement, and optimizing MSC ControlPoint Solutions.
AerospaceAutomotiveEnterprise SoftwareSoftware
No H1B
Responsibilities
Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs
Perform ordering, product put-away, and inventory optimization
Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations)
Maintain 6S standards across all solution equipment and areas
Log daily activities in Salesforce (SFDC)
Ensure appropriate stock levels (min/max) are maintained
Receive, unpack, and restock products at all points of use
Engage with customer contacts to ensure solution retention and satisfaction
Drive product expansion through spot buys and incremental growth opportunities
Collaborate with account teams to enhance customer satisfaction and identify future projects
Lead repair and maintenance of vending solution equipment to company standards
Use routing software to follow planned schedules and document activities
Mentor and guide less experienced associates to resolve issues and promote MSC culture
Maintain up-to-date knowledge of all inventory management solutions
Participate in special projects and perform additional duties as required
Maintain high customer satisfaction ratings in line with company standards
Accurately track time using MSC-approved time management tools
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
Participation in special projects and performs additional duties as required
Qualification
Required
High School Diploma or equivalent required
Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service
Knowledge of technical customer solutions
Proven track record of success and strong performance
Excellent customer service and sales skills
Strong problem-solving and critical thinking abilities
Proficiency in Microsoft Office and general computer literacy
Excellent verbal and written communication skills
Understanding of MSC solutions, products, and services
A valid driver's license may be required
Position requires up to 10% of travel, as needed
Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods)
Willingness to comply with customer safety and PPE protocols
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)
Preferred
College degree preferred
Relevant military experience is a plus
Metalworking knowledge is a plus but not required
Strong technical and mechanical aptitude preferred
Proficiency in mobile business applications preferred
Benefits
Dynamic healthcare plans
Generous 401K and stock purchasing programs
Tuition reimbursement opportunities
Paid time away for holidays, vacations, and illness
Company
MSC Software
MSC Software develops simulation software technology that enables engineers to validate and optimize their designs using virtual prototypes.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-02-02Acquired
Recent News
2025-09-12
2025-03-31
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