Valmet · 4 hours ago
Senior Product Support Engineer, SW
Owings Mills, MD
Full-time
Hybrid
Senior Level
5+ years expValmet is a leading global developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries. The Senior Product Support Engineer will provide technical support for automation software products, ensuring reliability and customer satisfaction while collaborating with cross-functional teams to improve product performance.
Industrial AutomationManufacturingMechanical Engineering
Responsibilities
Provide technical support for deployed automation software products, ensuring timely resolution of customer issues
Diagnose, troubleshoot, and resolve software defects and performance problems across multiple platforms
Maintain and enhance existing software systems to improve stability, security, and usability
Collaborate with product development teams to implement fixes and improvements based on customer feedback
Develop and maintain scripts, tools, and processes to streamline support and maintenance activities
Assist in creating and updating technical documentation, FAQs, and knowledge base articles
Participate in root cause analysis and continuous improvement initiatives to reduce recurring issues
Support release management activities, including patch deployment and version control
Learn company tools, products, manuals, and procedures
Communicate with customers and field service engineers via CRM tools
Analyze customer data (drawings, specs, manuals, log data) to extract requirements or troubleshoot production issues
Troubleshoot and modify system software for DCS issues following patch process
Develop and execute test plans to define validation criteria
Test and integrate software/hardware
Guide customer concerns through follow-up action items to closure
Maintain development environments and associated applications as needed
Document all phases of development per project requirements
Qualification
Required
A bachelor's degree in computer or electrical engineering or equivalent
5+ years of relevant experience
Comfort working with languages such as C/C++, and C#
Familiarity with GIT source control
Familiarity with Microsoft .NET Framework such as ATL, MFC, WPF\WCF
Deep Experience with Linux and Windows environments, including system-level troubleshooting
Experience with application level software such as OPC, OPC UA, DCOM, raw UDP communications
Experience with industrial automation industrial automation systems and protocols a plus
Proven ability to manage multiple complex support cases and maintenance projects simultaneously
Hands-on ability/style; enjoys discovering, overcoming challenges, and innovating
Benefits
Generous wage and benefits package
Company-funded registered pension plan
Company
Valmet
Valmet is a global developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries.
10001+ employees
H1B Sponsorship
Valmet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (6)
2022 (12)
2021 (7)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
European Investment Bank
2025-12-22Post Ipo Debt
2025-12-12Post Ipo Debt· $440.08M
2025-05-15Post Ipo Debt· $503.64M
Leadership Team
Thomas Hinnerskov
President and CEO
Jon Jested-Rask
Executive Vice President - Tissue
Recent News
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2026-01-16
Company data provided by crunchbase