Burpee Gardening · 4 hours ago
Sr. Customer Service Representative
Warminster, PA, US
Full-time
Onsite
Mid, Senior Level
3+ years expBurpee Gardening is a nationwide leader in home gardening, passionate about quality and innovation. The Senior Customer Service Representative will assist customers with their horticulture questions, coordinate escalations, and manage team member access to ensure smooth customer service processes.
Manufacturing
Responsibilities
Respond to customer service questions through the Sprout platform
Manage and update team member access in Freshdesk, Chat, and Vonage
Coordinate IT escalations with the web support team to resolve issues efficiently
Monitor and respond to customer reviews in Bazaarvoice, escalating when needed
Act as the D365 system administrator, handling tasks such as tax exemptions, reporting, GM vendor communication, and processing CNS refunds
Provide customer support via phone, chat, and email as needed based on volume
Perform other job-related duties as assigned by your manager
Qualification
Required
High school diploma or equivalent required; some college coursework preferred
3+ year of customer service experience in a call center or similar high-volume environment
Working knowledge of Shopify, Freshdesk, Vonage, and Sprout Social
Strong verbal and written communication skills with a professional and empathetic phone manner
Ability to navigate multiple systems, databases, and web-based tools simultaneously
Basic proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/ticketing systems
Strong problem-solving skills
Flexibility to work varying shifts, including evenings, weekends, and holidays, as required
Reliable attendance and punctuality
Preferred
Some college coursework preferred
Familiarity with gardening
Benefits
Medical, Dental, Vision
Health Reimbursement Account
401(k) Plan with company match
Generous Paid Time Off
Employee Assistance Program
Tuition Reimbursement
Training and Development
Short / Long Term Disability
Life Insurance
KASHABLE loan program
Free garden vegetables from our farm from June to September!
Company
Burpee Gardening
W. Atlee Burpee Company is a privately held, seed and plant producer and merchant headquartered in Warminster, Pennsylvania, USA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie Mattikow
Chief Executive Officer
Recent News
Company data provided by crunchbase