Pinnacle Technology · 9 hours ago
Customer Service Representative
Stanford, CA
Contract
Onsite
New Grad, Entry Level
$25/hr - $25/hrPinnacle Technology is seeking a Telecommunications Attendant I for a contract position. The role involves managing high volumes of calls in a customer service-oriented environment, preferably within a university or medical center setting, while ensuring effective communication and operation of telecommunications equipment.
ConsultingInformation TechnologyOutsourcingSoftware
Hiring Manager
Ashok Gupta
Responsibilities
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting
Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients
Ability to exercise tact and diplomacy under pressure
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute)
Hands-on experience with MAC or DOS systems and console operations
Familiarity with automated paging systems
Ability to work in a team environment and effectively contribute as a member of a team
Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines
Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation
Ability to be on duty without leaving the console for three or more hours at a time
May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper)
Required to remain on duty without leaving the console for three or more hours at a time
Qualification
Required
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting
Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients
Ability to exercise tact and diplomacy under pressure
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute)
Hands-on experience with MAC or DOS systems and console operations
Familiarity with automated paging systems
Ability to work in a team environment and effectively contribute as a member of a team
Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines
Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation
Ability to be on duty without leaving the console for three or more hours at a time
May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper)
Required to remain on duty without leaving the console for three or more hours at a time
Company
Pinnacle Technology
Pinnacle Technology provides staffing solutions, outsourcing, and systems integration services.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2025-02-21
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