CodeRabbit · 1 day ago
Technical Success Manager, Americas
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expCodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. They are seeking a Technical Success Manager to join their customer success organization, where the role involves using technical expertise and account management skills to architect and implement solutions for customers while ensuring they derive maximum value from the AI-powered code review platform.
Artificial Intelligence (AI)Developer ToolsSoftware
Responsibilities
Serve as the technical vanguard within the customer success organization
Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
Educate customers on the best product usage, ensuring they maximize the value out of it
Support the customer success and sales teams on sales, retention, and expansion motions
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Provide an analysis of our existing customer base to avoid and minimize risks in the install base
Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
Provide escalation support on weekdays and off-hours on an as-needed and scheduled rotational basis
Qualification
Required
At least 3 years of experience in software engineering or a customer-facing, technical role
Excellent communication skills: business fluency in spoken and written English
Customer Obsession: a passion to deliver a high-quality customer experience
Excellent problem-solving skills with the ability to debug complex technical issues
Strong proficiency in at least one programming or scripting language
Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Ability to travel about 25% of the time to meet with customers
Preferred
Experience with code review processes and tools
Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
Expertise in cloud providers (especially GCP)
Experience with Docker, Unix/Linux systems, networking
Familiarity with observability, RCA, and debugging practices and tools
Knowledge of self-hosted deployments and solutions
Familiarity with SQL and databases (especially Google Cloud SQL and PostgreSQL)
Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
Bachelor's degree (or equivalent) in computer science, engineering, mathematics, or another technical field
Benefits
Competitive salary, equity, and benefits
Professional development opportunities
Company
CodeRabbit
CodeRabbit offers software tools that perform automated code reviews using artificial intelligence.
51-200 employees
H1B Sponsorship
CodeRabbit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$87.61MKey Investors
Scale Venture PartnersHarmony PartnersCRV
2025-09-16Series B· $60M
2025-06-16Undisclosed
2025-01-22Convertible Note· $8M
Leadership Team
Guritfaq Singh
Co-Founder
Recent News
2025-11-13
2025-09-23
alleywatch.com
2025-09-22
Company data provided by crunchbase