Roku · 20 hours ago
Customer Success Manager
New York, New York
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and they are seeking a Customer Success Manager to partner with their Sales team. This role is responsible for onboarding new customers, ensuring client satisfaction, and identifying opportunities for growth within existing accounts.
AdvertisingAdvertising PlatformsDigital EntertainmentDigital MediaHardwareInformation ServicesMedia and EntertainmentSoftwareTVVideo Streaming
Responsibilities
Develop and nurture relationships with clients in partnership with Sales
Conduct regular check-ins, increasing stickiness and customer satisfaction
Understand business objectives and KPIs to maximize campaign effectiveness
Guide new clients through initial campaign setup, ensuring a smooth launch
Drive adoption of performance features, enabling measurable campaign success
Proactively monitor campaigns, mitigating churn and dissatisfaction
Respond promptly to client needs, collaborating with internal teams as needed
Collaborate with Sales to identify and act on incremental revenue opportunities
Drive awareness and use of new features, partnerships, and solutions
Ensure customer feedback is collected, aggregated, and incorporated into product enhancements and future roadmaps
Qualification
Required
2+ years of professional work experience within digital media or a similar industry
Worked in ad sales customer support, customer service, account management or ad tech adjacent support roles
Strong understanding of the ad tech ecosystem, and its common issues and asks
Track record in retaining and growing client revenue
Excellent communication skills with a knack for simplifying complex solutions
A self-starter who's hungry to attack new challenges that come with servicing clients using a new and innovative ad platform
Highly collaborative, with the ability to adapt quickly to evolving business needs
The ability to effectively collaborate with cross functional teams
A naturally curious mindset, eager to learn and grow in a dynamic environment
Preferred
Bonus points for a focus on self-serve, CTV, and/or with growth marketer personas
Benefits
Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Global access to mental health and financial wellness support and resources
Statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
Company
Roku
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
1001-5000 employees
H1B Sponsorship
Roku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$220.61MKey Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market
Leadership Team
Preston Smalley
VP of Viewer Product
T
Thomas Dodson
Vice President of Platform Operations
Recent News
2026-02-04
The Motley Fool
2026-02-03
2026-01-25
Company data provided by crunchbase