Associate Manager, Social jobs in United States
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T-Mobile · 11 hours ago

Associate Manager, Social

positionColorado Springs, Colorado
timeFull-time
remoteOnsite
seniorityMid Level

T-Mobile is dedicated to investing in its employees, offering a comprehensive Total Rewards Package. The Associate Manager, Social is responsible for enhancing customer satisfaction through coaching and operational support for Social Media Experts, ultimately improving the quality of social responses and reinforcing performance standards.

InternetMobileTelecommunicationsWireless
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H1B Sponsor Likelynote

Responsibilities

Provide real-time coaching and feedback to improve the quality, tone, and effectiveness of social media interactions
Support leaders by shadowing coaching sessions, contributing to feedback delivery, and assisting with quality review processes
Manage social media escalations, commendations, and complex customer concerns to uphold service standards
Complete training to maintain proficiency in systems, products, and organizational values
Maintain proficiency in tools, platforms, and T-Mobile brand voice through ongoing training and upskilling

Qualification

CoachingQuality feedbackSocial media managementCustomer serviceTeam engagement

Required

Provide real-time coaching and feedback to improve the quality, tone, and effectiveness of social media interactions
Support leaders by shadowing coaching sessions, contributing to feedback delivery, and assisting with quality review processes
Manage social media escalations, commendations, and complex customer concerns to uphold service standards
Complete training to maintain proficiency in systems, products, and organizational values
Maintain proficiency in tools, platforms, and T-Mobile brand voice through ongoing training and upskilling

Benefits

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches

Company

T-Mobile

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T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
dateFounded in 1994
location
Bellevue, Washington, USA
people-size10001+ employees
web-link
https://www.t-mobile.com

H1B Sponsorship

T-Mobile has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)

Funding

Current Stage
Public Company
Total Funding
$17.37B
2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B

Leadership Team

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John Saw
President of Technology, Chief Technology Officer
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Peter Osvaldik
EVP & CFO
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Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
T-Mobile lays off hundreds of Washington workers amid 'changing business needs'
2026-02-03
Mobile World Live
T-Mobile US cuts home state jobs
2026-02-03
Android Authority
T-Mobile crushes Verizon and AT&T to be the fastest carrier in the US
2026-02-03
Company data provided by crunchbase