Caterpillar Inc. · 4 hours ago
Senior Product Service Engineer
Washington, IL
Full-time
Onsite
Mid, Senior Level
$128K/yr - $193K/yrCaterpillar Inc. is a global team focused on creating sustainable communities through innovation and problem-solving. The Senior Product Service Engineer will assist a team in enhancing product acceptability and salability by meeting health targets, reducing warranty issues, and providing technical support to dealer technical/service departments.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Coach and mentor a team of Product Services Engineers
Lead the support to Caterpillar Dealers worldwide by serving as a Tier 2 Dealer Solutions Network (DSN) analyst
Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging field problems
Perform quality, reliability, and warranty analyses for the assigned product
Conduct emerging issues analyses on dealer part return requests and inspections, development of quick field improvements, suggested design, or manufacturing improvements, etc
Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance
Create service publications to announce significant product improvements to the dealers (via Service Magazine), temporary field fix information (via Tech Info Bulletin), and product support programs (via Service Letters) as part of the CPI resolution process
Provide service publication support through reviewing and editing existing and NPI service publications
Provide NPI pilot field follow support to evaluate NPI quality & reliability and customer acceptance of the quality, Reliability and customer acceptance of the new product
Qualification
Required
Technical Excellence: Experience in either machine/component engineering, machine/component test & development, CPI, or as a field technical representative
Effective Communications: Strong communications and interpersonal skills to deal with sensitive issues or persuade others inside and outside the department to take specific action
Service Excellence: Demonstrated ability to work directly with dealer service departments and customers, leveraging strong technical aptitude and problem-solving skills to perform effective root cause analysis
Preferred
Knowledge in the following: Standard warranty and goodwill policies
TTT products including applications, configurations, attachments, etc
Service tooling, repair practices, product user practices, and dealer service capabilities
Leading diverse teams across the Caterpillar matrix to address product issues
Grade Control systems
Product support tools: QRQM, VisionLink, CPI, RWA, HVC, SISweb, SIMSi, and PIS
machine & component systems: engine, powertrain, hydraulics, structures, cab/hvac, and control systems
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase