Vivint · 6 hours ago
Technical Support Specialist - Remote
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $20.25/hrVivint is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Technical Support Specialist role involves providing world-class customer service, troubleshooting advanced equipment issues, and managing customer interactions to ensure satisfaction and resolution of technical problems.
ElectronicsSecuritySmart Home
Responsibilities
Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Deescalate customers and find resolution for complex issues
Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG
Qualification
Required
Must be at least 18 years of age
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Cannot be located in CA, CT, DC, ME, or WA
Be able to type a minimum of 40 wpm
Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
Have a quiet and private location from which to work
Must be able to provide your own equipment. This entails: A computer (laptop or desktop) no older than 5-7 years
Computer must run Windows 10 or higher
Computer must have at least 8 GB RAM, 16 GB recommended
Computer must have a webcam
A USB wired headset equipped with a microphone
Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds
Must have a wired internet connection
A second monitor is strongly recommended if a laptop is being used
An external mouse (if using a laptop)
Preferred
Demonstrated tech-savviness, Prior technical exposure, or interest
Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Benefits
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
Company
Vivint
Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support.
Founded in 1999
10001+ employees
H1B Sponsorship
Vivint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (20)
2023 (19)
2022 (26)
2021 (20)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.27BKey Investors
Goldman Sachs
2022-12-06Acquired
2020-01-21Post Ipo Equity· $488M
2020-01-21IPO
Leadership Team
Todd Pedersen
CEO and Founder
Brandon Bunker
Vice President of Artificial Intelligence
Recent News
Company data provided by crunchbase