IronMountain Solutions · 5 hours ago
Customer Service Representative
United States
Full-time
Remote
Mid Level
3+ years expIron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires proactive support to improve processes for long-term success, focusing on customer service and attention to detail.
GovernmentMechanical EngineeringSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ability to operate in a high-volume metrics driven call center environment
Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
Ability to multitask and research information on multiple databases at the same time
Ability to enter data and talk to stakeholders at the same time
Ability to conceptualize scenarios and communicate it effectively to stakeholders
Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
Ability to listen actively to sensitive information
Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
Ability to analyze multifaceted issues relating to the SEVIS system
Ability to provide support to international stakeholders and academic institutions
Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
Qualification
Required
Public Trust Clearance
Customer-service oriented
Strong attention to detail and quality
Great organization skills
Ability to operate in a high-volume metrics driven call center environment
Ability to be flexible with work schedule to support the Call Center's needs during operating hours
Ability to multitask and research information on multiple databases at the same time
Ability to enter data and talk to stakeholders at the same time
Ability to conceptualize scenarios and communicate it effectively to stakeholders
Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
Ability to listen actively to sensitive information
Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
Ability to analyze multifaceted issues relating to the SEVIS system
Ability to provide support to international stakeholders and academic institutions
Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
High school diploma required
Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment
Must currently hold or be eligible to obtain a U.S. Public Trust security clearance
Preferred
HDI Certification is highly preferred but not required
Company
IronMountain Solutions
IronMountain Solutions is a a DOD/U.S. Government engineering support contract company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Flatau
Intl Analyst, Commander's Action Grp, Army Rapid Capabilities & Critical Technologies Office (RCCTO)
Company data provided by crunchbase