Collins Aerospace · 11 hours ago
Customer Quality Manager (Hybrid)
Richardson, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$108K/yr - $204K/yr
8+ years expCollins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. They are currently searching for a Customer Quality Manager to join their team, responsible for managing customer satisfaction metrics and developing strong customer relationships while ensuring compliance with quality standards.
AerospaceIndustrialMilitarySatellite Communication
No H1B
U.S. Citizen Only
Responsibilities
Ensure that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving
Develop and implement program quality plans
Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions
Attend and have participation in group meetings, teleconferences and/or training
Actively participate in initiatives for continuous improvement
Analyze and report metrics monthly
Travel time up to 10%
Qualification
Required
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Experience leading cross functional teams
Experience in program management, quality management, operations management, or an engineering background
Working knowledge of Quality System, AS9100
An understanding of the fundamentals and tools of the Quality discipline and role
Preferred
Strong problem solving, analytical thinking, and decision-making skills
Proficiency in Microsoft Office applications
Good communication and presentation skills
Strong interpersonal skills
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Company
Collins Aerospace
Collins Aerospace is an RTX business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-21Acquired
Leadership Team
Brad Haselhorst
Vice President and General Manager, Interior Products
Greg Gernhardt
VP Boeing Programs
Recent News
2025-04-10
2025-04-09
Company data provided by crunchbase