Edenred Pay USA · 5 hours ago
Customer Care Representative
United States of America - New Jersey - Secaucus
Full-time
Onsite
Entry Level
1+ years expEdenred Pay USA is a leader in innovative B2B payment solutions, transforming the way businesses handle payments. The Customer Care Representative will manage inbound customer service calls and communications, ensuring a positive experience for clients and administrators while providing necessary support and education on accounts payable processes.
B2BE-CommerceFinancial ServicesFinTechPayments
Responsibilities
Become knowledgeable of all CSI accounts payable products and processes
Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
Educate customers on best practices and processes regarding accounts payable processing
Confidently lead customers through conference calls and training
Proactively manage vendor enablement campaigns and databases
Provide necessary reporting to customers timely
Become APSC (Accounts Payable Solutions Consultant) certified
Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
Perform all duties within assigned timeline and effectively communicate progress of assigned tasks
Take ownership of other special projects and assignments to support the business as needed
Bring energy and a positive attitude to a ensure positive customer experience
Perform other duties as assigned
Qualification
Required
Strong communication skills both verbal and written
Adaptive to frequent process changes
General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
A minimum of 1 - 2 years previous customer service experience
Bachelor's degree, ideally in business, communications, finance, or related fields
All applicants must successfully complete a background and drug test
Preferred
Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful
Experience in telecommunications, media, and/or hospitality a plus
Benefits
100% company-paid medical coverage for selected employee-only plans
Life insurance
AD&D insurance
Long-term and short-term disability
Dental
Vision
Critical Illness
Hospital Indemnity
Flexible Spending Account
Accident
401K plan with a generous employer match
Company
Edenred Pay USA
Edenred Pay is the market leader in invoice-to-pay automation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-08Acquired
Leadership Team
Tim Millhouse
Chief Technology Officer
Nan Dawson
SVP, Payment Partners and Financial Institutions
Recent News
PYMNTS.com
2024-05-24
2023-12-21
Company data provided by crunchbase