Zobility · 9 hours ago
IT Infrastructure & Support Specialist
Harper Woods, MI
Full-time
Onsite
Entry, Mid Level
2+ years expZobility is RGBSI's workforce management and staffing division, seeking an IT Support Specialist to provide on-site end-user support at their Harper Woods facility. The role involves troubleshooting printers and AutoCAD installations, providing Office 365 support, and managing IT inventory and ticketing systems.
Human ResourcesIndustrial AutomationMachine Learning
Responsibilities
Serve as the on-site IT point of contact for Harper Woods users; handle walk-ups and scheduled support
Install configure and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots)
Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity
Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP
Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues
Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting
Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current
Maintain accurate ticket updates, asset records, and quick guides for recurring issues
Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work
Qualification
Required
Associate or bachelor's degree
2–4+ years in IT support/help desk/desktop support
Strong Windows workstation support; printer/plotter setup and troubleshooting experience
Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics
Office 365 support experience; user/account/application troubleshooting
Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice)
Clear, patient communication; ability to work independently on-site
Able to lift/move typical IT gear (monitors/printers) 50LB
Certified in CompTIA A+ (or equivalent experience)
Preferred
Certified In CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User – AutoCAD
Experience with CAD peripherals/environments; driver/package deployment familiarity
Basic scripting (PowerShell) for repeatable tasks
ITIL/CompTIA A+/Network+
Benefits
Medical
Dental
401k
Short-term disability
AD&D
Tuition reimbursement
And more
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase