US #1364 Federal Credit Union · 8 hours ago
Branch Manager
Northwest, IN
Full-time
Onsite
Senior Level
5+ years expUS #1364 Federal Credit Union is seeking a Branch Manager to oversee the operations and growth of the branch while ensuring an exceptional member experience. The role involves leading a high-performing team, driving business development through community engagement, and maintaining operational efficiency and compliance.
Banking
Responsibilities
Generate new business within the branch market by growing deposit accounts, loans, and other services
Actively engage with the local community to increase brand awareness and attract new members, including a focus on financial literacy programs and serving underserved populations
Build and maintain relationships with members and community partners to drive growth and deepen existing relationships
Promote credit union products and services to meet the financial needs of members
Lead, coach, and develop branch staff to create a positive and high-performing work environment
Provide ongoing training and professional development to ensure employees are knowledgeable about products, services, and compliance requirements
Establish clear performance expectations, monitor progress, and provide regular feedback through coaching and evaluations
Foster a culture of teamwork, accountability, and exceptional member service
Ensure the branch operates efficiently and in compliance with all policies, procedures, and regulatory requirements, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control
Oversee day-to-day branch functions, including cash handling, security, balancing vaults, and processing transactions
Ensure timely resolution of member inquiries, concerns, and disputes while maintaining high levels of satisfaction
Monitor industry trends and recommend improvements to processes, services, and member engagement strategies
Maintain appropriate staffing levels and oversee scheduling to ensure optimal branch operations
This role may need to perform the duties of their team if staffing issues are present
Actively participate in community events, financial education initiatives, and outreach efforts to support financial well-being
Collaborate on programs and partnerships to expand financial literacy education, particularly for underserved communities
Represent the credit union at networking events, civic organizations, and business groups to strengthen community relationships
Qualification
Required
5-7 years of experience in banking or credit unions
Strong leadership and team-building skills with a focus on employee development
Proven experience in business development, sales, and financial services
Excellent communication and public speaking skills to represent the credit union professionally
Strong problem-solving skills and ability to work in a fast-paced environment
Ability to manage multiple priorities while maintaining accuracy and timeliness
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred
Bachelor's degree in business, management, or a related field
Previous supervisory or management experience
Ability to travel between branches as needed
Flexibility to work additional hours based on operational needs
Company
US #1364 Federal Credit Union
US #1364 Federal Credit Union is a local credit union with 4 branches in northwest Indiana.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase