Ascentra Credit Union · 9 hours ago
Assistant Branch Manager
Central Branch - Davenport, IA 52803
Full-time
Onsite
Entry, Mid Level
$52K/yr - $67K/yr
2+ years expAscentra Credit Union is seeking an Assistant Branch Manager to assist the Branch Manager in coordinating and directing branch operations. This role involves providing exceptional member service and coaching staff in promoting and selling products and services while achieving branch goals and objectives.
Financial Services
Responsibilities
Coordinate and direct branch operations in the absence of the Branch Manager including resolving operational and personnel issues
Work with the Branch Manager to supervise and schedule branch staff to ensure productivity
Coach Teller staff in referring and cross selling products & services
Ensure exceptional member service is maintained throughout the branch
Abide by lending authority as designated by policy
Maintain satisfactory ratings of branch service referrals and sales
Ability to successfully perform the duties, responsibilities, and functions of the positions overseen and train employees to successful performance in job duties, responsibilities, and functions
Communicate expectations, defining goals, coaching and developing, recognizing success and evaluating performance and behavior of their direct/indirect reports
Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence
Promote products and services
Attend all meetings as required
Maintain clean and professional work area and appearance
Maintain positive public relations and promote credit union within the community
Complete educational programs as required
Perform the following commitments of service to each and every member at all times: Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. Keep a smile in my voice as well as on my face. Answer the telephone by the third ring. Call people by name and thank them. Give people my full and undivided attention; focus on the person face to face and on the telephone. Take responsibility for solving the individual's problem instead of referring it to someone else. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. Follow through on necessary action(s) to be sure the problem is solved. Know that what's important is not only who or what created the problem but how the problem can be corrected. Protect confidential information
Other duties as assigned
Qualification
Required
High School diploma or equivalent
Minimum 2 years' experience in financial industry
Minimum 1 year experience in lending
Maintain active NMLS enrollment
Ability to receive and disburse funds in an accurate manner
Excellent communication and organizational skills
Pleasant outgoing personality
Able to run a 10 key calculator
Cash handling experience
Ability to perform under pressure
Thorough knowledge of Credit Consumer laws
Knowledge of all laws and regulations regarding this position
Excellent analytical skills
Ability to sell
Team player
Knowledge of credit union operations
Computer knowledge
Decision making skills
Company
Ascentra Credit Union
Ascentra Credit Union are a democratically run, not-for-profit cooperative, driven by the input & participation of member-owners- people.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dale Owen
President / CEO
Company data provided by crunchbase