Paradigm · 13 hours ago
Customer Support Specialist - LollyLaw
United States
Full-time
Remote
New Grad, Entry Level
0+ years expParadigm is the leading provider of legal practice software solutions, and they are seeking an entry-level Customer Support Specialist for LollyLaw. In this role, you will act as a client advocate, supporting existing customers, diagnosing issues, onboarding new clients, and improving client retention.
LegalSoftware
Responsibilities
Support existing customers via email and phone
Diagnose & troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in LollyLaw features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned
Qualification
Required
0-2 years of customer support experience
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Preferred
SaaS experience preferred
Experience in a law firm highly preferred
Experience in the legal or consulting industry advantageous
Benefits
Paid vacation + sick and parental leave
Remote working flexibility
Budget for home office improvements
Company culture that encourages work / life balance
100% paid PPO medical, vision, and dental insurance
401k matching
Equity grants
Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
Company
Paradigm
Paradigm offers legal software solutions that help you manage, automate, and grow your firm. It is a sub-organization of ASG.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco Partners
2021-10-13Private Equity
Leadership Team
Soumya Nettimi
Chief Executive Officer
Colin Li
President, Chief Financial Officer (CFO) & Chief Revenue Officer (CRO)
Company data provided by crunchbase