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Chase · 2 hours ago

Product Director - Client Solutions

277 Park Ave, New York, NY, 10172, US

Full-time

Onsite

Senior Level, Lead/Staff

$180K/yr - $285K/yr

10+ years exp

Chase is one of the oldest financial institutions, providing innovative financial solutions to a wide range of clients. As a Product Director in Client Solutions, you will lead the development of products and features that enhance customer experience while driving adoption of the Data & AI Platform across the organization.

BankingFinancial Services

Responsibilities

Drive solutions adoption for the firm-wide Data & AI Platform, proactively identifying and pursuing new opportunities to expand platform adoption across Lines of Business and Corporate Functions

Build and manage a robust pipeline of internal clients, guiding them from initial engagement to successful onboarding and expansion

Develop and execute targeted strategies and campaigns to increase reach and usage, ensuring alignment with firmwide priorities and business needs

Lead client presentations, demos, and workshops to showcase the Platform value proposition and drive buy-in from key stakeholders

Recommend solutions to address business and functional needs, ensuring clear success criteria and measurable outcomes are established for each engagement

Track, analyze, and report on progress, value, pipeline health, and adoption metrics, using insights to refine strategies and drive continuous improvement

Build strong relationships with senior business and technology leaders, acting as a trusted advisor and advocate for Data & AI Platform capabilities

Collaborate with enablement and training teams to ensure clients are equipped for successful adoption and ongoing value realization

Gather and relay client feedback to product and engineering teams to inform the product roadmap

Qualification

AI initiativesML initiativesData-focused initiativesSales experienceClient account managementCustomer successExecutive communicationOperational excellenceThought leadershipStrategic thinkingProblem-solvingTeam managementAdaptability

Required

10+ years of experience in sales, client account management, customer success, or related fields

Demonstrated success in developing and expanding AI, ML, or data-focused initiatives within large-scale enterprise software, cloud, or AI organizations

Track record of close collaboration with Product and Engineering teams to successfully launch complex solutions

Strong executive communication and narrative skills, with a proven ability to engage and influence senior technical and business leaders

Strategic thinker with strong execution skills and a results-oriented mindset

Demonstrated experience managing diverse teams and driving operational excellence in fast-paced environments

Advanced problem-solving skills and adaptability to evolving business needs

Recognized thought leader within a related field

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

Chase

Glassdoor3.9

Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.chase.com/

Funding

Current Stage

Late Stage

Leadership Team

Mike McDonnell

Managing Director, Head of Chase Travel Platform Product

Nicole Sanchez

Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products

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