Dental Care Alliance · 22 hours ago
Help Desk Dispatcher
Sarasota, FL
Full-time
Onsite
Entry Level
1+ years expDental Care Alliance is seeking a Help Desk Dispatcher to serve as the primary point of contact for new service requests. The role involves dispatching service requests, ensuring effective communication with requesters, and managing ticket statuses efficiently.
DentalHealth CareMedical
Responsibilities
Taking calls that come into the Help Desk and making service requests accordingly
Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch
Employing good communication skills to assign service requests and assure the requester that their ticket is being handled appropriately
Tagging all new service requests with the correct information
Ensuring minimum required information is contained in the ticket prior to assigning a ticket
Handling new tier one service requests that likely take 15 minutes or less
Password Changes
Missing Desktop Shortcuts
Using the Critical Priority Escalation process for all new critical priority service requests
Directing service requests to the other departments as detailed in the Other Departments document
Following the Ticket Flow process
Qualification
Required
High School Diploma / GED
1 Year of IT Support Services experience
2 Years general office experience
Preferred
Certifications a plus but not required
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
1001-5000 employees
H1B Sponsorship
Dental Care Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
2025-08-27
2025-05-06
Company data provided by crunchbase