Brooksource · 8 hours ago
Service Desk Analyst
Harrisburg, PA
Contract
Onsite
New Grad, Entry Level
$20/hr - $20/hrBrooksource is seeking a Service Desk Analyst to provide technical support for IT devices, systems, and services. This entry-level role involves troubleshooting hardware and software issues, setting up workstations, and ensuring user satisfaction through effective support services.
EmploymentHuman ResourcesInformation Technology
Responsibilities
Work is differentiated from the lower-level job based on the responsibility for independently diagnosing, troubleshooting, and resolving routine user support issues with hardware, software, peripheral devices, and connectivity; and independently setting up workstation equipment with standard configurations
Troubleshoots a wide range of routine user issues with hardware, software, peripheral devices, security, and connectivity according to established guidelines
Seeks general information on non-routine and unique user issues, logs tickets, and refers the individual to the appropriate IT support team or higher level Technician for follow-up and resolution
Configures various models of desktops, laptops, and other devices for employee workstations based on standard procedures and processes
Installs standard configurations and updates to operating systems, software tools, and printers on the network or users' desktops, laptops, and devices; and updates the licensing repository as needed
Sets or disables appropriate access controls and authorities based on established guidelines
Configures user permissions, email accounts and settings, identifications, and wireless profiles based on storage parameters and guidelines
Prioritizes help desk tickets based on business need, urgency, and user
Troubleshoots and establishes secure external connections to the network or desktops using secure remote access technology
Performs preliminary assessment of hardware, peripheral devices, software, access, and asset management needs in preparation for new users, user relocations, or new asset deployments; and confirms inventory with higher level Technician or Supervisor
Maintains inventory according to standard guidelines for allocating and receiving IT assets; and tracks data within asset management systems
Administers security groups and modifies user and group accounts in active directories
Performs related work as required
Qualification
Required
Knowledge of the component parts of a personal computer
Knowledge of peripheral hardware devices such as printers, modems, and scanners, and their associated functionality
Knowledge of PC and peripheral hardware installation and configuration processes
Knowledge of PC software installation and configuration processes
Knowledge of computer operating systems
Knowledge of the use and functionality of Microsoft Office Suite software
Ability to read and interpret IT manuals, procedures, and specifications
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to establish and maintain effective working relationships
Completion of the IT Help Desk Apprentice program (commonwealth title)
Company
Brooksource
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Brooksource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Ashley Cigolotti
Director, Global Partnerships
Matt Ayala
National Account Executive (Global Partnerships)
Recent News
Technically Media
2025-05-27
Technically Media
2025-05-17
2025-05-06
Company data provided by crunchbase