Crossover · 17 hours ago
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is a company focused on bridging the gap between customer expectations and organizational capabilities through AI-enhanced solutions. In this role, you will investigate complex technical issues that AI systems cannot resolve independently, utilizing both your technical skills and human judgment to enhance the AI framework.
Information Technology & Services
Responsibilities
Combine technical human knowledge with AI tools to provide superior customer support, concentrating on sophisticated challenges that AI systems cannot yet independently resolve
Qualification
Required
Must be located in North or South America
Minimum of 3 years total experience in technical customer support positions
Foundational coding abilities for troubleshooting and bug resolution purposes
Troubleshooting Competencies: Communicating complex technical matters in accessible language, exhibiting deep problem comprehension, suggesting appropriate diagnostic approaches, offering multiple resolution pathways, and maintaining meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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