Snider Fleet Solutions · 5 hours ago
IT Systems Administrator
Fort Mill, SC
Full-time
Onsite
Senior Level
5+ years expSnider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. They are seeking an experienced IT Systems Administrator to plan, implement, and maintain their Microsoft applications and network infrastructure. This role involves ensuring the stable operation of the computer network and providing technical support to end users.
LogisticsMobileTransportation
Responsibilities
Manage the Office 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services
Configure and maintain Office 365 services to ensure optimal performance and security
Maintain integrity of RingCentral phone system and Microsoft integration. Manage dial plans and extensions to ensure optimized service
Advanced knowledge and understanding of Printer technology and Microsoft integration networking software and hardware systems and related technologies
Monitor the health and performance of the Office 365 environment, ensuring high availability and reliability
Serve as a senior point of contact for all junior helpdesk staff. Provide escalated support during outages and complex issues
Provide technical support to end-users for Office 365-related issues, including troubleshooting and resolving problems
Assist with onboarding and training new users on Office 365 tools and best practices
Create and maintain documentation for Office 365 processes and procedures
Serve as a primary point of contact for Office 365-related helpdesk requests
Respond to and resolve tickets related to Snider application services in a timely manner
Escalate complex issues to higher-level support or other IT teams when necessary
Track, document, and report on support requests to identify trends and areas for improvement
Provide technical support for Sharp printers, including installation, configuration, and troubleshooting
Monitor performance and manage regular maintenance to ensure optimal functionality
Manage the papercut application to ensure setup and configuration
Manage printer firmware updates and ensure that all devices are running the latest software
Work with vendors and service providers to resolve hardware issues and repairs
Document printer setups and configurations for easy reference and training
Maintain and support company Camera and Alarm system to ensure they are secure, up-to-date, and functioning efficiently
Perform regular maintenance tasks, including software updates, security patches, and hardware upgrades
Assist with the deployment and configuration of new devices for locations
Support IT audits by providing necessary documentation and ensuring compliance with company policies and industry standards
Assist in the planning and execution of hardware and software refresh projects, including inventory management and deployment
Collaborate with the IT team to identify and replace outdated equipment as part of the refresh cycle
Manage new site startup services, equipment orders, and installation of equipment
Ensure timely delivery of services and equipment, working with branch managers to build schedule and knowing when to go-live
Work close with vendors to order and deliver equipment
Go Onsite during build to design and go live
Manage sites that are closing. Disabling services and collecting equipment. Working with vendors to turn down services
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or a related field
5+ years of relevant IT systems experience
2+ years of experience in a manufacturing environment
2+ years of experience with point-of-sale or retail systems
Strong Microsoft desktop and server background; certifications a plus
Proven experience leading large-scale projects
Enterprise-level incident management expertise
Proficiency in Group Policy and DNS design/configuration
Applicants must be legally authorized to work in the United States
Preferred
Networking certifications or equivalent training preferred
Strong verbal and written communication skills
Solid understanding of LAN/WAN networking
Up-to-date knowledge of current technologies
Experience with portable handheld devices is a plus
Customer-focused with strong technical problem-solving abilities
Ability to effectively manage vendor and consulting partnerships
Benefits
Paid Time Off (PTO) & Paid Holidays
401(k) w/company match
Medical/Dental/Vision & Employer-Paid Life/Employer-Paid Short Term Disability
Opportunity to develop and advance within the company
Training program: Dedicated to ensuring all employees receive the training they deserve
Company
Snider Fleet Solutions
Snider Fleet Solutions is a transportation company specializing in mobile services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John H. Snider
Board Member
Recent News
Business Journals
2023-05-23
Company data provided by crunchbase