Nationwide · 20 hours ago
Financial Services Analyst (Group Benefits Underwriting)
United States
Full-time
Remote
Mid Level
$46K/yr - $81K/yr
4+ years expNationwide is a Fortune 100 company that provides extraordinary care to help individuals and businesses prepare for and protect their future. The Financial Services Analyst will be responsible for data entry and evaluation of new employer groups and enrollees, ensuring accuracy and compliance with company objectives while building relationships with internal partners.
BankingFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Enter new group enrollment data to online system and appropriate worksheets
Evaluate group enrollment materials for completeness
Analyzes new business quote/proposal for accuracy
Analyzes broker appointments
Evaluate eligibility and enrollment requirements of new enrollees to employer group plan
Evaluate employer changes
Works collaboratively with sales offices and underwriters to meet company objectives
Build and maintain relationships with internal partners to improve agent satisfaction
Except new functions as assigned
Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information
Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements
Provides extraordinary care to our customers through workflow management and meeting all required service level agreements. Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology
Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product
Researches, reviews and analyzes errors and determines best course of action for a workable solution. Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action
Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution. Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly-registered representative
Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Requests additional information when necessary
Compiles management information such as contract and sold case activity as needed by internal management
Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration. Collaborates and networks with outside business units to create innovative solutions for internal and external customers. Maintains appropriate records.Approves and processes business according to government regulations, contract provisions and internal procedures and controls
Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs
Helps with research for written responses to Nationwide formal complaints
Participates in special projects as assigned. Collaborates with appropriate staff to design, document, and implement process improvements and best practices
May perform other responsibilities as assigned
Qualification
Required
Prior Underwriting Technician experience
Knowledge of the health insurance market
Demonstrates strong ability to work independently and to adjust schedule to meet service standards
Proven ability to remain focused in fast paced environment
Ability to work collaboratively with sales staff and department staff
Proficient use of Microsoft Office application (Excel and Access)
Proficient use of computer systems
Demonstrates professional phone etiquette and interpersonal skills
Strong written and verbal communication skills
Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure
Customer service experience required
Knowledge of Nationwide's suite of financial products
Excellent verbal and written communications skills in order to manage relationships with internal and external customers
Strong analytical and problem resolution skills
Ability to research, analyze and solve problems, leveraging existing and innovative methodologies
Ability to understand, anticipate and proactively act on customer needs
Proven decision-making skills necessary for customer contacts
Ability to multi-task, independently manage work and establish priorities that conform to time, service and quality standards
Strong team-building and collaboration skills
Preferred
FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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