Staples · 8 hours ago
Team Manager Sales Engineering
Framingham, MA, United States
Full-time
Onsite
Mid, Senior LevelStaples is a leading provider of office supplies and services, and they are seeking a Team Manager for their Sales Engineering department. The Team Manager will lead a team responsible for onboarding and integrating new enterprise-level customers, ensuring excellent customer experiences while also supporting the development of team members.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Hire and manage a team of individual contributors responsible for leading the onboarding effort and technical integrations for complex, enterprise-level customers – both newly won customers and existing customers requiring integration-support, in partnership with Sales counterparts
Manage the team’s workload and daily tasks, reviewing activity and performance metrics to ensure effective use of Customer Success resources consistent with company objectives
Champion the change management effort and steady evolution of the SE organization’s contribution to the broader business, influencing direct reports and internal stakeholders
Serve as an escalation point for internal stakeholders and external customers on behalf of direct reports
Leverage data to elicit trends in team activity and efficacy, identifying coaching opportunities and expose process improvement opportunities
Contribute to the ongoing development of the eComm Playbook through providing SME insights with a business-strategy orientation
Ensure the ongoing training and development of critical skills and competencies of direct reports, consistent to standards established by leadership
Manage a team of individual contributors, ensuring the team produces consistently to expectation
Champion a performance-driven culture within the team, promoting accountability, transparency, and a commitment to continuous improvement
Qualification
Required
Experience in managing a team of individual contributors responsible for onboarding and technical integrations for enterprise-level customers
Ability to manage team workload and daily tasks, reviewing activity and performance metrics
Experience in change management and influencing internal stakeholders
Ability to serve as an escalation point for internal stakeholders and external customers
Experience in leveraging data to identify trends and coaching opportunities
Ability to contribute to the development of business strategy and playbooks
Experience in training and developing critical skills and competencies of direct reports
Ability to champion a performance-driven culture promoting accountability and continuous improvement
Experience in navigating complex customer escalations
Ability to communicate effectively across various functional departments and with external partners
Preferred
Experience in a sales engineering or customer success role
Familiarity with eCommerce strategies and practices
Strong strategic sales orientation
Demonstrated curiosity and approachability
Passion for problem-solving and solution-focused thinking
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
Founded in 1986
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
Company data provided by crunchbase