Cypress HCM · 16 hours ago
Vendor Performance Manager
New York, NY
Contract
Onsite
Senior Level
$78.21/hr - $86.21/hr
7+ years expCypress HCM is seeking a Vendor Performance Manager to oversee the performance of key operational vendors. The role involves managing vendor relationships, conducting data analysis, and optimizing operational processes to enhance efficiency and compliance.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost
Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends
Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency
Proactively architect scalable operations for all new initiatives and pilots
Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth
Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts
Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience
Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates
Proactively identify and mitigate operational and compliance risks within the vendor ecosystem
Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance)
Synthesize vendor feedback and performance to inform product development and policy decisions for the Co-hosting platform
Provide regular updates to senior leadership on vendor performance and impact
Qualification
Required
7+ years of professional experience, with at least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment
Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions
Technology & CRM Proficiency: Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong) to optimize sales processes and operational efficiency
Operational Excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma)
Communication & Influence: Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels, both internally and externally
Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies
Preferred
Experience in the Tech, Travel, or Gig/Sharing Economy sectors
Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
Experience launching new programs or standing up operations with a vendor from scratch
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase