VP of Customer Implementations, IgniteTech (Remote) - $200,000/year USD jobs in United States
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Crossover · 15 hours ago

VP of Customer Implementations, IgniteTech (Remote) - $200,000/year USD

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
money$200K/yr - $200K/yr
date3+ years exp

Crossover is a company that operates IgniteTech, which focuses on transforming professional services through AI-first delivery models. The VP of Customer Implementations will own customer onboarding and deployment workflows, develop AI-native delivery frameworks, and build a high-performing team to enhance customer relationships and streamline processes.

Information Technology & Services

Responsibilities

Customer Implementations – Complete ownership of standardized customer onboarding and deployment workflows that accelerate time-to-value through AI-first delivery approaches
Delivery Playbooks – Development, ongoing refinement, and consistent enforcement of repeatable implementation methodologies that raise execution standards across all teams
Team Enablement & Performance Management – Building high performance through focused coaching, data-driven monitoring, and continuous process optimization that strengthens delivery reliability
Escalation & Retention Interventions – Directing structured resolution processes to quickly address implementation challenges and safeguard at-risk customer relationships
Build a high-performing, customer-focused professional services organization that executes scalable, AI-first implementations, allowing our engineering team to concentrate on product enhancement

Qualification

B2B software experienceGenerative AI proficiencyCustomer escalation managementTeam performance managementImplementation methodologiesCoaching skillsProcess optimizationCommunication skills

Required

A minimum of 3 years leading a professional services organization within a B2B software company
Direct experience managing customer escalations
Advanced proficiency with generative AI and demonstrated experience embedding AI tools and LLMs into professional services or delivery workflows

Company

Crossover

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Crossover is a global recruitment company, founded in 2014.
dateFounded in 2014
location
Austin, TX, US
people-size5001-10000 employees
web-link
https://crossover.com

Funding

Current Stage
Late Stage

Leadership Team

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Brad Weinert
COO
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