UMB Bank · 17 hours ago
Deposit Operations Manager
Kansas City MO
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $149K/yr
7+ years expUMB Bank is a financial institution seeking a Deposit Operations Manager to oversee daily operations for account reconciliation and servicing functions. The role involves leading teams, ensuring compliance, and identifying opportunities for workflow improvements to enhance customer experience.
BankingFinanceFinancial Services
No H1B
Responsibilities
Execute the overall strategy and direction of the bank by consistently meeting & exceeding business objectives
Own and actively monitor expenses, consistently striving to operate at or below current budget level for each department
Responsible for the Operations Managers of respective teams and for the delivery of the overall operational metrics and targets
Proactively maintain regular engagement with key client contacts in line with client expectations
Ensure delivery of client KPIs including day to day service levels, customer experience, quality measures and compliance measures
Responsible for the development of the operational talent pool by optimizing the skills of the Operations Managers & existing teams, in partnership with our internal recruitment teams to attract the very best talent; succession planning will be in place to ensure key roles are filled and individual talent is recognized
Successfully deliver and manage peak periods in respective teams
Continuous identification & implementation of operational best practices through interaction with business partners
Execute a well-defined communication and engagement model to ensure all teams understand the performance of our business and that they understand the needs of their teams
Provide Vendor management support
Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations
Challenge, develop and improve process efficiencies
Set challenging goals that will promote innovation, creativity and development of staff and managers
Develop, monitor and enforce the use of documented controls as part of our organizational risk management process
Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities
Qualification
Required
At least 7 years of experience in banking operations
At least 5 years of managerial experience
Experience in high-volume environments
Strong leadership that can not only drive change, but implement that change allowing for seamless adoption
Ability to communicate clearly with coworkers, managers, business partners, customers & vendors
Actively led team activities or work initiatives
A detail-oriented focus ensuring work produced is of high quality
Effectively manage managers and teams of associates
Effectively participated in business partner, customer and vendor meetings
Ability to make sound decisions in a fast-paced environment
Advanced problem-solving skills
Excellent analytical skills and problem-solving skills
Effectively developed and executed innovative ideas
Preferred
At least 10 years of experience in financial services / banking industry
Benefits
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
An employee assistance program
Fitness reimbursement
Tuition reimbursement
An associate wellbeing program
An associate emergency fund
Various associate banking benefits
Company
UMB Bank
UMB Financial Corporation is a commercial bank that offers various financial services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$606.13M2025-05-29Post Ipo Equity· $294.53M
2024-04-29Post Ipo Equity· $201.6M
2022-09-23Post Ipo Debt· $110M
Leadership Team
Brian Hutchin
Executive Vice President, Director of Healthcare Services at UMB, Institutional Banking Division
Phillip Mason
President of Institutional Banking
Recent News
Life Insurance International
2026-01-15
2026-01-09
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