Easton Select Group · 14 hours ago
IT Support Specialist
West Bridgewater, MA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hr
0+ years expEaston Select Group is seeking an IT Support Specialist to provide frontline IT support for end users across corporate and subsidiary locations. This role involves ticket resolution for common issues, endpoint provisioning, and onsite support for technology, while also contributing to documentation and continuous improvement efforts.
Building Maintenance
Responsibilities
Provide first-line support for Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Windows/macOS, printers, and peripherals
Diagnose and resolve common issues: login/password problems, MFA enrollment assistance, application errors, and device performance issues
Create, update, and close tickets with clear notes, troubleshooting steps, and user communication
Route requests that require approvals (access, licensing, purchases) to the appropriate owner and follow through to completion
Escalate issues that exceed the Tier 1 scope (network/firewall changes, tenant-wide settings, security events) to the MSP/IT Manager
Execute onboarding checklists: device setup, standard application installation, and initial access setup under documented procedures
Support offboarding tasks as assigned: device return coordination, access removal requests, and asset recovery tracking
Coordinate with HR/operations on timing, required access, and special accommodations
Image/configure laptops/desktops per company standards and ensure enrollment in required tooling (MDM/RMM, endpoint protection, encryption)
Maintain accurate asset inventory (assignments, swaps, spares, warranties, and lifecycle status)
Perform device swaps, repairs coordination, and secure disposal procedures; maintain a ready spares pool for rapid replacements
Support patching and updates per standards; validate device compliance and report exceptions
Serve as first response for conference room issues (camera/mic/display, meeting join problems, room scheduling tablets)
Support desk setups and moves (docks, monitors, cables, basic connectivity)
Troubleshoot printers and coordinate vendor service calls as needed; document recurring issues and recommended remediation
Create and maintain knowledge base articles for repeat issues (how-tos, common fixes, onboarding guides)
Identify recurring incidents and recommend standardization improvements (hardware models, software packaging, baseline configurations)
Participate in weekly ticket/backlog review; surface trends, risks, and high-impact improvement opportunities
Qualification
Required
0-1 years of experience in a help desk, desktop support, or IT support role
Bachelor's degree in information technology, Computer Science, or a related field required
Ability to lift, carry, and move equipment weighing up to 25 pounds
Strong troubleshooting skills for Windows, Microsoft 365 applications, and common peripherals
Comfortable working from a ticket queue with clear documentation and customer-focused communication
Basic networking knowledge (DHCP, DNS, Wi-Fi, VPN concepts)
Ability to prioritize effectively and escalate appropriately in a fast-paced environment
Preferred
Experience supporting a multi-site organization and/or acquisition-driven (M&A) environment
Familiarity with endpoint management tooling (Intune/MDM, RMM, EDR/AV)
Experience supporting conferencing/AV setups and room systems
Experience contributing to a knowledge base and standard operating procedures
Benefits
9 paid holidays
Paid vacation
Paid sick time
Employer-matched 401(k)
Employer-paid life insurance
Optional supplemental life insurance
Medical, dental, and vision insurance plans
Company
Easton Select Group
Easton Select Group is a pool service and backyard leisure company.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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