Backroads · 3 hours ago
Trip Development Content Specialist
Berkeley, California
Full-time
Hybrid
Mid LevelBackroads is a company focused on active travel, and they are seeking a Trip Development Content Specialist to ensure the accuracy and quality of trip content. The role involves collaborating with various teams to oversee and refine trip content while supporting program managers and directors in enhancing guest experiences.
LeisureTourismTravel
Responsibilities
Identify and recommend workflow, process, and system improvements to increase efficiency and data accuracy across Trip Development
Collaborate cross-functionally with program leads, field teams, and key stakeholders to support trip content oversight and continuous improvement
Oversee review, auditing, and maintenance of internal and guest-facing trip content to ensure accuracy, consistency, and compliance with standards
Conduct regular data validation audits, track updates, and document trip content and data standards
Identify recurring data issues, escalate risks, and propose long-term solutions through training, system enhancements, or process changes
Manage and enhance the On Trip App experience, including content audits, updates, seasonal uploads, and quality assurance
Facilitate App-related communication and coordination, including meetings, follow-ups, resource updates, and responding to inquiries
Partner with Product and Trip Development teams to analyze feedback and contribute to future App enhancements and development initiatives
Support Field Expert and Trip Expert programs through audits, trainings, seasonal projects, and special initiatives
Serve as a go-to resource within Trip Development for best practices, trip data processes, and content quality standards
Qualification
Required
Exceptional organizational and time-management skills, with the ability to juggle multiple priorities and meet tight deadlines
Clear, confident written and verbal communicator with strong attention to detail, tone, and formatting
Analytical, detail-oriented problem solver with strong critical-thinking skills and a solution-focused mindset
Proactive self-starter who anticipates needs, takes initiative, and adapts quickly to changing timelines
Comfortable working independently while collaborating effectively across cross-functional teams
Strong interpersonal skills with the ability to build trust, credibility, and productive working relationships
Experience facilitating discussions, leading meetings, and occasionally mentoring or guiding others
Data-driven and systems-savvy, with experience using databases, content management, and workflow tools
Advanced proficiency in Microsoft Office, especially Excel and Word
Company
Backroads
Backroads is a biggest active travel company.
Founded in 1979
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sean Harrington
Chief Operating Officer
A
Avery Hale Smith
Chief Experience Officer
Recent News
2025-12-10
2025-10-31
The Real Deal
2025-10-18
Company data provided by crunchbase