LHH · 6 hours ago
Service Operations Manager
Newark, NJ
Full-time
Onsite
Mid, Senior Level
$125K/yr - $140K/yr
7+ years expLHH is seeking an experienced Operations Manager to lead their Newark NJ based office and field service staff. The role involves managing people and processes in a fast-paced service environment, balancing immediate operational demands with long-term planning and continuous improvement.
Human Resources
Hiring Manager
Mary Hutchins
Responsibilities
Oversee day-to-day operations of field-based inspection, testing, and service activities
Develop and manage service schedules, dispatching, and workload balancing
Assist in coordinating emergency and after-hours service calls as required
Collaborate with Executive Leadership to plan, monitor, and adjust divisional budgets and forecasts while supporting operational capacity and controlled growth
Lead, mentor, and supervise assistant service manager, inspectors, technicians, and support staff
Conduct performance evaluations, training assessments, and corrective actions
Ensure technicians maintain required licenses, certifications and continuing education
Serve as the primary escalation point for customer service issues and technical concerns
Oversee the flow, accuracy and timeliness of inspection reports, deficiency notices and required documentation
Manage service department budgets, labor utilization, and operational costs
Track KPIs including productivity, revenue, gross margin, and customer satisfaction
Identify process improvements to increase efficiency and profitability
Support forecasting, staffing needs, and departmental growth initiatives
Qualification
Required
7+ years in fire sprinkler service, inspection, or related MEP service operations
Proven experience managing technicians and dispatch teams
Financial and operational mindset
Strong leadership and communication skills
Benefits
10 paid Holidays
10 PTO days
Medical
Dental
Vision
Term life and AD&D insurance
Long-term disability
Employee assistance program
Onsite gym
401k plan
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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