Indiana Members Credit Union · 4 hours ago
Univ Mem Service Rep I
Southside, Indianapolis, IN, US
Full-time
Onsite
New Grad, Entry Level
0+ years expIndiana Members Credit Union is dedicated to providing exceptional member service and maintaining strong relationships. The Member Service Representative I plays a critical role in assisting members with account maintenance and financial transactions while ensuring compliance with internal policies.
BankingFinancial Services
Responsibilities
Accurately process all member and non-member transactions
Research Member questions, problems, and complaints and respond with accurate information
Open and close all types of accounts while ensuring required forms and records are completed in compliance with internal policies and statutory regulations
Assist with advanced account maintenance and problem solving for members and non-members
Process and create/order Debit cards for members along with assisting with debit card disputes and fraud
Process stop payments, print statements and histories for members
Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members
Assist employees with problem solving and questions
Supply cash for tellers (order and detail Brinks) in absence of the Teller Supervisor or Assistant Teller Supervisor
Provide assistance to the Teller Supervisor and Assistant Teller Supervisor with balancing and detailing the vault, ATM, and cash recycler
Cross-sell IMCU products and services
Qualification
Required
6-12 months of credit union or financial institution experience
High school diploma, GED, or equivalent
Completion of Teller Supervisor and Basics of Products and services training with IMCU
Company
Indiana Members Credit Union
Indiana Members Credit Union has 31 branches across Indiana, offering better financial alternatives & a full array of services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Newett
President and Chief Executive Officer
Recent News
American Banker
2022-04-13
Company data provided by crunchbase