LogicGate · 7 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level
$110K/yr - $125K/yr
5+ years expLogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, dedicated to empowering enterprises to manage their risks effectively. The Technical Account Manager will build and maintain customer relationships, provide subject-matter expertise on GRC, and support implementation project management to enhance product adoption and customer advocacy.
ComplianceCyber SecurityEnterprise SoftwareRisk ManagementSaaSSoftware
Responsibilities
Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
Respond to and support power users and customers within the stated SLA
Qualification
Required
5+ Years Experience in GRC or Risk Advisory
Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
Interest in supporting sales and commercial business development efforts
Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
Great people skills – the ability to quickly understand your audience and tailor the right message to them
Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help
Benefits
Equity options
Flexible health and wellness benefits
Generous PTO
Annual Company Holidays
Health Days
Summer Fridays
Volunteer hours
Company-wide charitable activities
Company
LogicGate
LogicGate is a technology company that offers cyber risk, controls compliance, and enterprise risk management services.
201-500 employees
H1B Sponsorship
LogicGate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (7)
2022 (7)
2021 (6)
2020 (14)
Funding
Current Stage
Growth StageTotal Funding
$156.02MKey Investors
Jump CapitalTechstars
2021-07-28Series C· $113M
2020-12-15Series Unknown· $8.75M
2019-12-17Series B· $24.75M
Leadership Team
Matt Kunkel
CEO
Dan Campbell
Co-Founder
Recent News
2026-01-22
Company data provided by crunchbase