Common Room · 22 hours ago
Senior Customer Success Engineer
United States
Full-time
Remote
Senior Level
$170K/yr - $205K/yr
5+ years expCommon Room is a customer intelligence platform that helps companies capture and act on buyer signals. The Senior Customer Success Engineer will serve as the technical backbone of post-sales success, ensuring enterprise customers maximize their value from the platform through system design, issue resolution, and collaboration with internal teams.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines
Act as a technical escalation point during onboarding and post-launch
Facilitate alignment with stakeholders on how to measure and attribute value
Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions
Maintain customer trust when technical answers aren't black-and-white
Create reusable templates, playbooks, and documentation that reduce cycle time
Identify patterns across escalations and advocate for permanent Product fixes
Maintain a technical knowledge base that enables teams to self-serve
Support IMs on complex onboarding projects requiring deep technical expertise
Partner with CSMs to ensure technical issues do not hinder adoption or value realization
Own recurring technical issues post-launch
Represent customer voice in technical product discussions
Collaborate with Product & Engineering on bug triage, feature requests, and release readiness
Drive systemic improvements based on common patterns observed across customers
Qualification
Required
5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)
Deep expertise with CRMs and Integrations
Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders
Proven track record building leverage through documentation, templates, and process improvement
Demonstrated ability to own outcomes in ambiguous technical environments
Preferred
Familiarity with SQL and a programming language such as Typescript/Python/etc
Experience with GTM tools, Customer Intelligence platforms, or RevOps technology
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
H1B Sponsorship
Common Room has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex VenturesIndex Ventures,Madrona
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase