Call Center CT Remote jobs in United States
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Gainwell Technologies · 6 hours ago

Call Center CT Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$29K/yr - $42K/yr
date2+ years exp

Gainwell Technologies is a company focused on improving health and well-being through innovative solutions. As a Call Center CT Remote, you will answer customer inquiries, record call histories, and ensure service level agreements are met while working from home.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
Interfaces with team members, management, and customers in reference to customer service issues

Qualification

Customer service experienceHelp desk softwareMicrosoft OfficeProblem-solving skillsWritten communicationOral communicationTeam collaboration

Required

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase