Movement Mortgage · 9 hours ago
Associate Support Technician - Internship
Indian Land, South Carolina
Internship
Onsite
Intern
$42K/yr - $62K/yr
1+ years expMovement Mortgage is a company that has redefined the mortgage industry through innovative practices and a commitment to community impact. They are seeking an Associate Support Technician Intern to provide technical support, troubleshoot hardware and software issues, and assist with IT projects while maintaining service excellence.
FinanceFinancial ServicesMortgageReal Estate
Responsibilities
Triage, prioritize, categorize, resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs
Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices
Work in Active Directory\Entra ID performing routine duties such as onboarding, offboarding, password resets, group membership, and troubleshooting account lockouts, etc
Troubleshoot and resolve basic mobile device support requests iOS/Android
Perform asset management duties such as hardware deployment, hardware return, break/fix, inventory reconciliation, and fulfilling hardware requests
Provide user training and support for commonly used applications and systems
Support end-user functions of the enterprise software application landscape, escalating to respective teams as needed
Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests
Participate in IT projects such as upgrades, rollouts, and migrations that fall within scope of Tier 1
Troubleshoot basic network and application connectivity issues
Effectively communicate across multiple channels such as email, ITSM cases, chat, phone, and in-person
Assist with creating and maintaining relevant technical knowledgebase articles
Qualification
Required
This role is an internship with an expected start date of early February and end in July
High school diploma or GED
1+ years of experience working in a technical support role or relevant personal / educational experience
Ability to be on-site at our headquarters in Indian Land, SC
Working knowledge of Windows operating systems
Ability to provide basic technical support on MacOS
Basic experience administering Microsoft 365, Active Directory, Entra ID, and using remote support tools
Proficient communication skills, both written and verbal
Proficient multitasking and organizational abilities
Basic understanding of IT security principles and practices
Strong analytical skills to investigate and resolve customer support cases
Ability to work extended hours, including nights, weekends, and holidays, if needed during periods of high volume or to meet special requests
Preferred
Relevant certifications such as A+, ITIL Foundation, etc. are nice to have
Experience in the mortgage industry
Experience with Jira/Confluence, Salesforce Service Cloud, or similar platforms
Benefits
Medical
Dental
Vision
Life
Disability
Critical Care
Hospitalization
HSA
FSA
DCFSA
QTE
401(k)
Roth
Paid Time Off: 16 days front loaded. Prorated based on the start date month
11.5 paid holidays per year
Employee assistance program
Excellent career growth opportunity
Fun, team-focused working environment
Employee driven community outreach program
Relocation packages available
Company
Movement Mortgage
Movement Mortgage is a financial service provider company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Casey Crawford
Co-Founder & CEO
Lyra Waggoner
Chief Operating Officer
Recent News
HousingWire.com
2025-12-18
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2025-11-03
Company data provided by crunchbase