Amata Law Office Suites · 9 hours ago
Director of Legal Support Services
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$86K/yr - $96K/yr
5+ years expAmata Law Office Suites is a law-first office and support platform for attorneys and legal-adjacent professionals. The Director of Legal Support Services will lead operations across multiple locations, combining legal expertise with leadership and business development to enhance client service and support for solo practitioners and small law firms.
Commercial Real EstateLegalOffice AdministrationRental
Responsibilities
Build and maintain strong relationships with attorney clients across all Amata locations
Conduct consultations to understand clients' specific legal practice areas and support needs
Network within the legal community to expand Amata's support service client base
Serve as the primary point of contact for complex client service requests
Proactively identify opportunities to support clients' evolving needs
Oversee the delivery of paralegal and administrative support services across multiple locations
Match attorney clients with appropriate paralegal resources based on practice area expertise
Coordinate workflow distribution among the paralegal team to ensure efficient service delivery
Develop and maintain service delivery standards and quality control protocols
Monitor project timelines and deliverables to ensure client satisfaction
Supervise and provide leadership to office managers at all Amata locations
Recruit, train, and mentor paralegal staff to maintain high-quality service standards
Conduct regular performance evaluations and provide professional development guidance
Foster a collaborative team culture focused on excellence in client service
Schedule and allocate resources effectively across multiple locations
Apply working knowledge of legal procedures, court systems, and practice requirements
Review paralegal work product for accuracy and compliance with legal standards
Stay current on relevant legal developments and best practices
Ensure all support services align with ethical obligations and professional standards
Troubleshoot complex legal support issues and provide expert guidance
Qualification
Required
Juris Doctor (J.D.) degree strongly preferred
Paralegal certificate or equivalent legal education (if J.D. not held)
Minimum 5-7 years of experience in legal practice, paralegal work, or legal operations
Proven experience supervising teams in a professional services environment
Working knowledge of multiple practice areas and legal procedures
Comprehensive understanding of what attorneys need from support services
Strong project management or organizational abilities
Excellent written and verbal communication skills
Ability to quickly understand different legal practice areas and requirements
Strategic thinking with a client-service orientation
Comfortable with technology and legal practice management software
Strong networking and relationship-building capabilities
Professional demeanor appropriate for attorney-facing interactions
Detail-oriented with commitment to quality
Adaptable and comfortable managing multiple priorities
Collaborative leadership style
Problem-solver with sound judgement
Entrepreneurial mindset with business development acumen
Benefits
Health, dental, life/ADD, and vision insurance
Paid time off and holidays
401(k) or retirement plan
Opportunity to shape legal support services for a growing organization
Professional development opportunities
Exposure to diverse legal practice areas and clients
Multiple Chicago locations
Company
Amata Law Office Suites
Amata is an alternative legal services provider for solo practice and partner practice law firms.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Erin E. Arnoux
Chief Operating Officer
Recent News
2024-12-30
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