Wounded Warrior Project · 10 hours ago
Office Services Specialist
Colorado Springs, CO
Full-time
Hybrid
Mid Level
$46K/yr - $58K/yr
3+ years expWounded Warrior Project is dedicated to honoring and empowering veterans, and they are seeking an Office Services Specialist to serve as the first point of contact for the organization. The role involves performing front office reception duties, managing inquiries, and coordinating various office responsibilities to support the organization's mission.
AssociationCommunitiesHealth CareMedical
Responsibilities
Answer the door, greet visitors, and assist as needed
Maintain inventory, order supplies, and ensure stock of WWP promotional materials
Manage incoming telephone calls, determine purpose, and route calls to appropriate staff members
Record, secure, and process donor checks to appropriate departments and outside vendors
Monitor and respond to general inquiry requests about WWP via email, ensure appropriate handling and distribution
Oversee conference room scheduling
Serve as the office lead for an assigned regional office, serving as the primary point of contact for WWP IT, Facilities (vehicle and operations), HR, and Finance teams
Serve as a liaison to bridge communication between the regional office and WWP leadership
Assist in the coordination and facilitation of the monthly Welcome Coordinator call, lead weekly office meetings, and attend the monthly Office Lead call to actively contribute to discussions
Coordinate shipping, including weighing, measuring, and movement of packages, and mail distribution within the office
Train and mentor office service coordinators on various topics
Accurately track and monitor visitor traffic to maintain detailed visitor logs to management monthly
Prepare performance metrics to improve team effectiveness for leadership
Coordinate with property and maintenance vendors
Collaborate with the Facilities team and Facilities Security team to oversee access control, including visitor management, keycard management, CCTV, intruder alarm alerts, email security reminders, emergency readiness and response to security incidents
Serve as the initial point of contact for teammate security concerns and supervise the response to security incidents which may include calling 911, alerting building security as necessary, and sharing incident data (Omnilert) to effectively inform and involve the Facilities Security team
Organize and facilitate monthly team building activities to promote collaboration, strengthen working relationships, and foster camaraderie among teammates. Oversee and manage the team building budget
Facilitate periodic community service teambuilding activities, such as quarterly initiatives. Track and report results
Provide office orientation for new teammates, including office walk through and introductions to other teammates
Determine office closure due to inclement weather and implement a notification process for WWP leadership, regional teammates, and facilities
Maintain vehicle maintenance and log
Provide administrative support to program staff as needed e.g., mailings, tracking program information, making appointments
Be available and present for executive leadership visits
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles
Other related duties as assigned
Qualification
Required
Three years of customer service experience
Two years of experience providing administrative support
Two years of experience using Microsoft Office
Associate degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree
Strong interpersonal skills with the ability to interact effectively with diverse individuals and build effective working relationships
Ability to respond to sensitive matters with diplomacy and empathy
Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint
Effective organizational and time management skills, with the ability to manage multiple tasks, assignments, and priorities within deadlines
Strong written and verbal communication skills
Confident communicator with demonstrated ability to present information effectively
Proven ability to establish credibility, make decisions, influence others, and drive change
Demonstrated ability to work effectively in a collaborative team environment
High energy level. Self-starter; willing to take initiative
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Ability to promote and uphold office culture and core values
Mission-driven, guided by core values, and a pleasure to work with
Preferred
Two years of office management experience
Bachelor's degree
Benefits
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave
Company
Wounded Warrior Project
Wounded Warrior Project is a military and veterans charity service organization empowering injured veterans and their families.
501-1000 employees
H1B Sponsorship
Wounded Warrior Project has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Lilly EndowmentFace the Fight
2025-12-10Grant· $15M
2024-09-18Grant
Leadership Team
Walter E. Piatt
Chief Executive Officer
Recent News
2026-01-22
2026-01-11
Company data provided by crunchbase