East Boston Neighborhood Health Center · 19 hours ago
Customer Service Rep II
Revere
Full-time
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expNeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, serving the greater Boston area. They are seeking a Contact Center Representative fluent in both English and Spanish to provide superior customer service by answering inbound patient calls, scheduling appointments, and supporting clinical departments.
Health CareHospital
Responsibilities
Schedule, reschedule, and cancel appointments
Document clear and concise messages and route appropriately
Appropriately transfers calls to other departments when required
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
Process refill requests accurately and effectively, according to guidelines
Conduct outreach calls on behalf of clinical departments
Qualification
Required
HS Diploma/GED required
Excellent written and verbal communication, judgment and problem solving skills
Minimum of 1 year customer service, administrative, or call center experience
Bilingual fluency Spanish/English required
Knowledge of medical terminology and experience working with electronic medical record technology a plus
Proficient in Microsoft Office Suite
Benefits
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Company
East Boston Neighborhood Health Center
East Boston Neighborhood Health Center has become NeighborHealth — and we have a new LinkedIn page! Please follow us @neighborhealthofficial to stay up to date on our news and information.
1001-5000 employees
H1B Sponsorship
East Boston Neighborhood Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (15)
2022 (4)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ernani DeAraujo
Vice President and Chief Administrative Officer
Laura Rogers
VP,CIO
Recent News
Boston Business Journal
2023-02-27
Company data provided by crunchbase