AWG · 1 day ago
Logistics Customer Service Representative -Carrollton, TX
Carrollton, TX
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expAWG, Inc. is seeking an experienced Logistics Customer Service Representative to serve as the primary point of contact between customers, carriers, and internal teams. This role involves coordinating shipments, resolving issues, and ensuring timely, accurate communication throughout the logistics process.
Advertising
Responsibilities
Act as the main contact for customers regarding shipment status, tracking, and delivery updates
Coordinate with carriers, drivers, warehouses, and internal departments to ensure on-time delivery
Monitor shipments and proactively resolve delays, shortages, or service issues
Enter, update, and maintain accurate shipment data in transportation/logistics systems
Handle customer inquiries, complaints, and claims in a professional and timely manner
Prepare and review shipping documents, bills of lading, and delivery confirmations
Communicate clearly via phone, email, and internal systems
Support billing, invoicing, and documentation as needed
Maintain strong customer relationships and provide exceptional service
Follow company procedures, safety guidelines, and compliance standards
Qualification
Required
High school diploma or equivalent required; logistics or supply chain experience preferred
1–3 years of customer service experience (logistics, transportation, or distribution preferred)
Strong communication and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Microsoft Office and logistics/transportation software
Attention to detail and strong organizational skills
Ability to work independently and as part of a team
Preferred
Experience with TMS, WMS, or ERP systems
Knowledge of freight operations, shipping terms, and delivery processes
Bilingual (English/Spanish) a plus
Benefits
Weekly Pay
Company
AWG
AWG | Turning Audiences into Revenue Since 2004, the world's largest entertainment brands trust AWG, its technology, and connections with local payment gateways and media partners to accelerate their growth, increase revenue, and unlock new Latin American and African markets Our Approach: For Content Partners: Drive growth & Maximize revenue _SUBSCRIPTION MODEL: We specialize in offering exclusive OTT and premium entertainment services in partnership with the most important global brands.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Juan Francisco Di Nucci
CEO
Company data provided by crunchbase