Iron Mountain · 6 hours ago
Senior System Engineer
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expIron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. The Senior System Engineer role involves providing IT technical support services for Document Management Systems, engaging with operations staff to diagnose and resolve technical issues, and ensuring systems are restored to steady state operations.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Be responsible for monitoring and troubleshoot of IMshort, Kofax, IDP and Webstatus applications based on SQL server
Work on incidents, requests and problem tickets
Manage production deployments
Manage major incidents
Monitor Jobs and remediate any failures
Communicate and coordinate issue status effectively with users
Qualification
Required
Engineering graduate or equivalent experience
3 to 5 years of Software experience, with a minimum of 2 years in .Net and SQL
Understanding ASP.NET using C#, .NET Fx 4.0/ 3.5, JavaScript, MVC 4, WCF, Web Services, HTML5, CSS, JQuery, Java Script
Backend: Familiar MS SQL 20012/ 2016
IDE & Tools: VS 2017/ 2019, GIT/GITLab
Responsible for developing scalable and high-performing components
Should be a good team player
Ability to work independently and proactively in a fast-paced, dynamic environment
Provide technical leadership to teammates through coaching and mentorship
Timely software delivery as per set standards
Performing unit and integration testing
Communicating changes to documentation and QA teams
Experience in Agile development methodology and Scrum
Identify and encourage areas for growth and improvement within the team
Collaborate with other software developers, business analysts and software architects to plan
Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
Excellent problem solving, detail oriented and organizational skills
Effective communicator
Integrity
Successful adaptation to and managing change
Attention to detail (both oral and written)
Demonstrates professionalism
Effective time & prioritization management
Strong organizational, interpersonal and analytical skills
Ability to multitask and be able progress work on multiple tracks in the same day
Proficient with verbal (oral) and written communication
Strong ability to plan, prioritize work and perform timely follow ups
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to manage/work well with the team and efficiently distribute expertise
Must exhibit a positive approach and the ability to work efficiently as an individual contributor and a process/tech lead
Solid process background (domain and process knowledge)
Strong willingness to learn new processes, dive into challenges and provide direction
Understand the domain and technical components of the job
Ability to participate in the ideation process and produces the documentation and trains the team on the re-engineered process to meet internal commitments on a continued basis
Experience in working with distributed imaging systems
Candidate should possess strong analytical skills
Preferred
Certifications in Document Imaging products or business would be advantage
Good to Have (Optional) : Programming: VB.Net, Ext JS. XAML
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
H1B Sponsorship
Iron Mountain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase