ABB · 2 hours ago
Project Specialist - Corrective Maintenance
United States
Full-time
Remote
Entry Level
$57K/yr - $65K/yr
1+ years expABB is a global market leader helping industries to be leaner and cleaner. The Project Specialist – Corrective Maintenance will work directly with external vendors to provide quality service, focusing on customer service and building strong relationships with partners and service providers to ensure client needs are met.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Coordinate infrared (IR) repair services for key customer accounts, including Amazon, ensuring timely scheduling and completion
Identify and deploy qualified technicians to customer sites for assistance with panel pulling during IR inspections
Collaborating with internal team for specialty Amazon programs
Supporting PO receipting in AMSAP
Receive customer requests for service in a professional manner, obtaining detailed information to efficiently dispatch, schedule, and manage assigned service calls or projects
Assess the service needs of clients understanding detailed scope of work requested and connect them with the correct provider
Create and maintain a directory of service providers and vendor resources; source new vendors as needed to eliminate possibility of gaps in service
Keep accurate notes and data in system to ensure customer processes and protocols are accurately captured, and service dates and completion details are recorded
Meet minimum requirements of phone and response time to ensure efficient feedback for clients
Assess client issues and provide recommendations to solve identified problems; escalate issues as necessary to the appropriate individual(s)
Maintain good rapport with service providers and clients to keep customer base satisfied
Participate in a structured on-call rotation with the team. On-call duties occur approximately one week every 7-8 weeks, with advance scheduling to support work-life balance
Qualification
Required
High School Diploma or GED required
1+ years of experience operating in a high volume inbound/outbound service/call center experience preferred
Demonstrated success in a customer-facing position; call center, or inside sales experience is a plus
Excellent customer service and problem-solving skills
Ability to read and understand reports, scopes of work, and spreadsheets
Ability to work well under deadlines and to multitask
Ability to build partnerships and good relationships with service providers and client
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase